Document details
SkillConnect Ltd (RC 1661539) Imuereze Street, Off Upper Adesuwa Road, GRA, Benin City, Edo State, Nigeria Contact: support@myskillconnect.com
Version 1.1 · Dated 25 October 2026 · Takes effect on the date SkillConnect Ltd publishes this document after founder adoption
Key terms. In this document: Platform means the SkillConnect mobile app, the myskillconnect.com website, the Wedding Planner in the mobile app and the guest Event Planner on the website. Customer means a person who uses the Platform to find and pay for event services. Vendor means an independent person or business that offers event services on the Platform. User means a Customer, Vendor or any other person using the Platform. Job means a request for services posted by a Customer. Booking means an agreement between a Customer and a Vendor made through the Platform, and Service Agreement means the terms they agree for it. Dispute means a disagreement between a Customer and a Vendor about a Booking. If our Terms and Conditions define these words differently, the Terms and Conditions prevail.
1. Purpose and scope
1.1 SkillConnect uses outside companies to help run the SkillConnect app, the myskillconnect.com website and the Wedding Planner (the Platform). This document tells you what kinds of providers we use, what each does, and what information they may handle.
1.2 It is a disclosure, not a contract. It does not replace our Privacy Policy, which explains how your personal information is used and what rights you have. If they differ on personal information, the Privacy Policy applies.
1.3 We list the providers we currently use. We will update this document when that changes.
2. Who we use and what they do
| Provider | What it does | Information it may handle | ||
|---|---|---|---|---|
| Paystack | Payment service provider that processes payments made through the Platform, and may process payouts and refunds | Payment details, transaction amounts and references, and the payer and recipient details needed for a payment | ||
| YouVerify | Identity verification (KYC) | Vendor NIN and related identity details needed to run a verification check | Nigeria / as disclosed by YouVerify | Contract and verification |
| Amazon Web Services (AWS) | Hosts and runs the Platform | Account details, Content, logs and other data stored or processed in the Platform | ||
| Google Analytics | Intended website analytics. Not currently in use on this website. | No information from this website is sent while it is switched off. | ||
| Meta Pixel | Intended advertising measurement on this website. Not currently in use. | No information from this website is sent while it is switched off. | ||
| Mixpanel | Product analytics in the mobile app, not on this website. | App usage events linked to an identifier | ||
| Push notification service | Sends notifications to your phone | Device identifier and notification content | ||
| App stores (Google Play, Apple App Store) | Distribute the app | Download and device information |
2.1 We do not describe a provider as active unless we use it. If we add a provider that materially changes how your information is handled, we will update this document.
3. Provider roles in plain language
Paystack
3.1 Payments made on the Platform are processed by Paystack, an independent company. When you pay, Paystack handles your payment details under its own terms and privacy notice. SkillConnect does not receive or store your full card number.
3.2 This document does not describe how and when money is held, released or refunded. Those arrangements are set out in sections 6 and 7 of our Terms and Conditions. Disputes about a Booking are set out in section 8. Normally, payment is released to the Vendor after the Customer approves completed work or a milestone. The Customer has seven days to approve the work or ask for changes. If the Customer does not respond, SkillConnect reviews the case and may authorise release. Payment is not released automatically just because those seven days have passed. Where a Dispute is settled and the outcome includes a partial refund, part of the amount can be refunded. Settling a Dispute does not by itself mean a refund. Nothing here means that Paystack holds money until a Customer approves, or that SkillConnect operates a regulated escrow or similar service.
3.3 Paystack’s own terms, fees and timelines apply to its services. Its public information is not a statement of what SkillConnect guarantees to you.
Cloud hosting
3.4 SkillConnect uses Amazon Web Services (AWS) to host and run the Platform. AWS handles information on our behalf and under our instructions. Some information may be stored or processed outside Nigeria (see section 4.3).
Identity verification
3.5 Where a Vendor chooses to verify identity, SkillConnect checks the Vendor’s National Identification Number (NIN). A successful check means that the NIN provided matched an identity record, to the extent of the checks we perform. It is not a criminal background check, a professional accreditation, an insurance confirmation or a guarantee of performance. See our Vendor Verification and Trust Disclosure.
Others
3.6 This website does not currently send data to Google Analytics, Google Tag Manager or the Meta Pixel. Those website tools are intended, and they stay switched off until they are approved, configured and tested, and until consent is in place. Mixpanel is used in the mobile app, not on this website. Our push notification service delivers app notifications. Where the law requires consent before an analytics or advertising tool is switched on, we will ask first.
4. How providers use your information
4.1 Providers that process personal information for us may use it only to provide their service to us and under our instructions. Some providers, such as Paystack for payment processing, may act for their own purposes under their own legal duties and privacy notices.
4.2 We choose providers carefully. We do not promise that their services will always be available or secure. We are not responsible for their independent acts, except where the law says we are. Nothing here limits your rights as a consumer.
4.3 Some providers may store or process information outside Nigeria. See section 6 of our Privacy Policy for how we deal with transfers.
5. Law enforcement and professional advisers
5.1 We may share information with courts, the police, regulators or other authorities where required by law or to prevent or investigate fraud or crime, and with our professional advisers under confidentiality. These are not providers in the sense of this document. Details are in our Privacy Policy.
6. Changes and contact
6.1 We will update this document when we add, remove or change a provider in a way that materially affects how your information is handled. Where the change is significant, we will tell you in the app or by email, at least 14 days beforehand where we can.
6.2 Contact: support@myskillconnect.com.