Document details
SkillConnect Ltd (RC 1661539) Imuereze Street, Off Upper Adesuwa Road, GRA, Benin City, Edo State, Nigeria Contact: support@myskillconnect.com
Version 1.1 · Dated 25 October 2026 · Takes effect on the date SkillConnect Ltd publishes this document after founder adoption
Key terms. In this document: Platform means the SkillConnect mobile app, the myskillconnect.com website, the Wedding Planner in the mobile app and the guest Event Planner on the website. Customer means a person who uses the Platform to find and pay for event services. Vendor means an independent person or business that offers event services on the Platform. User means a Customer, Vendor or any other person using the Platform. Job means a request for services posted by a Customer. Booking means an agreement between a Customer and a Vendor made through the Platform, and Service Agreement means the terms they agree for it. Dispute means a disagreement between a Customer and a Vendor about a Booking. If our Terms and Conditions define these words differently, the Terms and Conditions prevail.
1. Our commitment
1.1 SkillConnect wants its mobile app, its website at myskillconnect.com, the Wedding Planner in the app and the guest Event Planner on the website (together, the Platform) to be usable by as many people as possible, including people with disabilities, older people, and people using older phones or limited data.
1.2 This statement says what we know about accessibility today, what we do not yet know, and how to tell us about a barrier. We have tried to be accurate rather than impressive.
2. Where we are today
2.1 Standard. We have not yet formally tested the Platform against an accessibility standard such as the Web Content Accessibility Guidelines (WCAG). We therefore do not claim that the Platform meets WCAG or any other standard, in whole or in part.
2.2 Our target. We are working towards WCAG 2.2 Level AA as our target. That is an aim, not a statement that the Platform meets it today, and we have not set a date. We intend to test the Platform and fix problems we find, as set out in section 5.
2.3 What this covers. This statement covers the SkillConnect mobile app, the myskillconnect.com website (including the guest Event Planner) and the Wedding Planner in the app.
3. Known limitations
3.1 We have not yet identified our known limitations through testing. When we do, we will list them here with, where possible, a workaround and a target date for a fix.
3.2 Some parts of the Platform are produced by other people, such as Vendor photographs, videos and descriptions. We cannot guarantee that this content has text descriptions, captions or other accessibility features. We encourage Vendors to describe images and add captions where they can.
3.3 Payment pages and identity checks may be provided by third parties (see our Third-Party Service Providers Disclosure). Their accessibility is outside our direct control, but we will pass on feedback we receive.
4. If you have a problem: how to tell us
4.1 If you find a barrier or cannot use part of the Platform, write to support@myskillconnect.com with “Accessibility” in the subject line. Please tell us:
- the page or screen you were trying to use;
- what went wrong;
- the phone or computer, the app version or browser, and any assistive tool you use (if you are happy to tell us); and
- how you would like us to reply.
4.2 You do not need to say that you have a disability or explain why you need something. Please do not send medical details. If you do give health information, we will treat it as sensitive and handle it under our Privacy Policy.
4.3 We aim to reply within 2 working days. This is a target and not a guarantee.
4.4 If you cannot use email, tell us how else we can help (for example, someone you trust writes for you).
4.5 While a barrier remains, we will try to help you complete what you need to do in another way, for example by helping with a task or giving the information in a different form. We may not always be able to do this for every service. We will not penalise you for asking.
4.6 If you are not satisfied with our reply, you can use our Complaints Handling Procedure.
5. What we plan to do
5.1 The plan below is our current intention. It is not a commitment to a date or an outcome.
- Confirm what has already been tested, and record it.
- Run an initial review of the app and website with an automated tool and manual checks, using WCAG 2.2 Level AA.
- Include people with different disabilities in testing, where we can arrange it.
- List the main barriers found and fix the most serious first.
- Build accessibility checks into the design and build of new releases.
- Update this statement after each review.
6. Accuracy and review
6.1 This statement describes the Platform as of the date above. We will review it at least once a year and update it when something changes or when we have test results.
6.2 We will not describe the Platform as “fully accessible”, “WCAG compliant” or similar until we have testing to support it.
7. Changes and contact
7.1 We may update this statement. The date of the latest version is shown at the top.
7.2 Contact: support@myskillconnect.com.